Denial
A defense mechanism of refusing to accept a painful reality.
Denial is a defense mechanism in which a person refuses to accept a painful reality in order to protect themselves from overwhelming emotion. It can be temporarily protective, buffering the initial shock of bad news, but becomes harmful when it delays needed treatment or decision-making. Do not confront denial directly in its early stages; instead ensure safety, offer support and accurate information, and allow the client to move toward acceptance at their own pace.