Conflict, Communication & Motivation Flashcards
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Terms in this set
- Stakeholder Any individual or group that can affect, be affected by, or perceive itself affected by the project.
- Stakeholder Engagement The ongoing work of identifying stakeholders and managing their expectations and involvement throughout the project.
- Conflict Management The process of identifying and handling disagreements constructively to keep the team productive.
- Negotiation Reaching agreement between parties with differing needs through discussion and compromise.
- Motivation Theories Frameworks such as Maslow, Herzberg, and McGregor that explain what drives people to perform.
- RACI Chart A responsibility assignment matrix marking who is Responsible, Accountable, Consulted, and Informed for each task.
- Virtual Team A team whose members work from different locations and collaborate primarily through technology.
- Impediment Removal The leader's work of identifying and clearing blockers that prevent the team from making progress.
- Active Listening Fully concentrating on, understanding, and responding to a speaker to confirm the message is received.
- Group Decision Making Techniques teams use to reach decisions, such as voting, consensus, or fist-of-five.